Warranty Claims
You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning Trinity or EPIC products. Products returned without an RMA number are not processed and unfortunately, will be returned to you at your expense.

• TRINITY PRODUCTS does not give refunds or offer product upgrades. Refunds come from the original point of    purchase, only.
• Proof of purchase is always required for warranty service.
• Return shipping to TRINITY PRODUCTS is paid by the customer. Return shipping to the customer is paid by   TRINITY PRODUCTS in the continental United States only if the warranty claim is determined to be the   responsibility of Trinity Product. In this case, the customer would pay for all shipping charges.

Limited Liability Warranty
TRINITY/EPIC products are covered by a limited liability warranty from defects in material and workmanship for 30 days from original date of purchase. This warranty does not apply if, in the judgment of TRINITY, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, or has been modified in any way.
Please note that no written or expressed warranty is provided for the following hi-performance items:

BATTERIES

ENGINES [and replacement parts]

ELECTRIC MOTORS [and replacement parts]

ELECTRONICS

The maximum liability of TRINITY is the actual product purchase price.

Warranty Replacement Procedure
Do not ship your defective product to TRINITY before contacting customer support.
1. A Return Materials Authorization (RMA) number must be obtained by contacting customer support.

2. A Customer Support Representative will review the returned item to determine if the product is defective.

3. The Customer Support Representative will provide you with an RMA number and shipping information. Please make record of this number for your reference.

4. Pack the product securely. Do not include any item other than the claimed defective unit, we will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.

5. Send the product to the address given by customer support. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to TRINITY PRODUCTS. We suggest using a carrier that provides tracking information. TRINITY PRODUCTS are not responsible for packages lost in transit to TRINITY PRODUCTS. The replacement product is shipped by ground with shipping charges prepaid.

TRINITY PRODUCTS
47 COLONIAL DRIVE
PISCATAWAY, NJ. 08854 USA