We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. See Warranty Policy, General returns and/or shipping errors are accepted for return within 14 days of purchase.
If you have a potentiel Warranty DO NOT take the item to your local dealer as they are not responsible for handling a warranty for Trinity and Trinity Branded Products. Call or email us directly if you feel you have a Warranty and it falls within the guidelines below.
Lipo Factory batteries come with 60 day warranty, against manufacturing defects, from date of purchase. Warranty covers dead cells or cells with voltage charge errors (voltage off between cells more than .5 of a volt when balanced). Warranty does not cover puffed or swollen battery packs unless new defective right out of the box.
Trinity, Revtech, EPIC, Killer Bee, Formula X, White Carbon, Titanium, DR Flight Series and RXTech batteries come with 30 day warranty, against manufacturing defects, from date of purchase. Warranty covers dead cells or cells with voltage charge errors (voltage off between cells more than .5 of a volt when balanced). Warranty does not cover puffed or swollen battery packs unless new defective right out of the box.
All Team Trinity Motors come with a 30 day warranty against manufactures defects. Exception Equalizer Series (Read Below)
- The Equalizer Series of Motors have been designed for tamperproof SPEC Racing as such our tech staff and the racer has no ability to open, tune, tweak or adjust the motor in any way. Equalizers come with a Race Based Warranty meaning that they work right out of the box. There are no Guarantees on performance level of any given motor. If you have a non working Equalizer motor right out of the box contact our tech staff immediately. All Warranty issues are to be handled directly with us.
Motolyser and Printalyser repairs or warranties need to be handled directly with Motolyser overseas. Unfortunately due to the technical nature of the product we are unable to service Motolyser products. www.motolyser.com
For non-branded Trinity products, Team Trinity does not handle the warranty service and will need to ship the item to our supplier for repair or replacement. For this reason, we ask that you please allow 3-4 weeks for warranty service.
For a warranty to be covered you must submit a copy of the original receipt in order for a warranty to be processed.
(No Receipt No Warranty)
Please call us or email Tech Support under the CONTACT US LINK first if you feel you have a warranty issue. All warranty items must be submitted for testing and will be repaired or replaced if deemed a warranty. All batteries and motors sent in to us must include a full out battery and motor warranty/repair form (found at the bottom of the warranty and repair page)
All non-warranty service and repairs:
- Free repair assessment
- $20.00 flat labor charge
- Plus repair or upgrade parts
- $4.45 USPS Return Shipping
Return / Warranty / Repair Address:
P.O. Box 520747
Longwood, FL 32752
Monday through Thursday 8:30 - 6:00pm (Eastern Time)
Tech Support Hours:
Monday through Thursday 5:00 - 6:00pm (Eastern Time)